Shipping policy

Shipping Policy

At NEAU, we aim to make shipping clear and straightforward. Please review the information below before placing your order.

Shipping Destinations & Costs

We currently ship to eligible addresses within the United States.

We offer free standard shipping on all eligible U.S. orders, with no minimum purchase required. If an address is outside our delivery coverage, shipping will be unavailable at checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Processing includes preparing your items and arranging shipment. Processing time is separate from delivery time.

During busy periods, processing may take longer. If your order experiences a significant delay, we will contact you using the email address provided at checkout.

Estimated Delivery Time

Standard shipping generally takes 5–11 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the product, destination, carrier, weather, holidays, or customs processing where applicable.

Please allow for both processing and transit time when planning your purchase.

Shipping Locations & Separate Packages

Depending on availability, products may ship from domestic or international fulfillment partners.

If your order contains multiple items, they may arrive in separate packages and on different dates. Tracking information will be provided for each shipment when available.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take a few business days to appear after a tracking number is issued. Please check your spam or junk folder if you cannot find your confirmation email.

Shipping Address Changes

Please check your shipping address carefully before completing your purchase.

If you need to correct an address, contact us through our Contact Us page as soon as possible. We will try to update it before dispatch, but changes cannot be guaranteed once processing or shipment has begun.

If a package is returned because of an incorrect or incomplete address, we will contact you about the next steps. Any additional shipping costs will be explained before reshipment.

Delayed or Missing Packages

If your delivery is taking longer than expected, please review the tracking information and contact us through our Contact Us page.

If tracking shows “Delivered” but you have not received your package, check nearby delivery locations, household members, and your building’s reception or mailroom. Please also contact the carrier for delivery details.

If the package remains missing, contact us so we can help investigate and discuss the appropriate next steps.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, please contact us promptly with your order number and clear photos of the item and packaging.

Keep the packaging while we review the issue. We will assess your order and help arrange an appropriate resolution.