Terms of service

Terms of Service

Overview

Welcome to NEAU. Throughout this website, “NEAU,” “we,” “us,” and “our” refer to the business operating this store.

These Terms of Service govern your use of our website and purchases from our store. By using our website or placing an order, you agree to these terms and the policies referenced below.

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and process orders.

1. Using Our Website

You must be legally able to enter into a purchase agreement under the laws applicable to you.

You agree to use our website for lawful purposes and not to interfere with its operation, attempt unauthorized access, introduce malicious software, or submit fraudulent orders.

2. Product Information

We aim to provide clear product descriptions, specifications, and images. However, errors or omissions may occur.

Colors and appearance may vary depending on your screen settings. Features, dimensions, accessories, and compatibility may differ between variants. Please review the selected variant and product information before ordering.

Lifestyle images may be illustrative. Only the items expressly listed in the product description are included with your purchase.

If a material error affects your order, we will contact you to explain the issue and available options before proceeding.

3. Prices & Payment

Unless otherwise stated, prices are displayed in U.S. dollars.

Applicable taxes and any shipping charges will be shown at checkout. Prices and promotions may change, but changes do not affect orders we have already accepted.

You agree to provide accurate billing and payment information and to use a payment method you are authorized to use.

Discounts cannot be combined unless expressly stated. Any additional promotion conditions will be displayed with the offer.

4. Orders & Availability

Placing an order submits a request to purchase. An order confirmation acknowledges receipt of that request; acceptance occurs when we confirm dispatch.

Orders are subject to product availability and payment verification. We may decline or cancel an order because of unavailable inventory, a material listing error, suspected fraud, or delivery restrictions.

If we cancel an order after payment has been collected, we will refund the canceled items and any associated charges.

We may apply reasonable purchase limits and will notify you if these affect your order.

5. Shipping & Delivery

Shipping destinations, charges, processing times, and estimated delivery times are described in our Shipping Policy.

Delivery estimates are not guaranteed dates. Orders containing multiple products may arrive in separate packages.

Please provide a complete and accurate delivery address. If an order is delayed, missing, or marked delivered but cannot be located, contact us so we can help investigate.

6. Returns, Refunds & Cancellations

Returns, refunds, exchanges, and cancellation requests are handled according to our Return & Refund Policy.

Please contact us before returning a product so we can provide instructions and the correct return address.

Nothing in these terms or our policies limits rights that cannot be excluded under applicable law.

7. Product Use

Please follow the instructions, compatibility requirements, and safety information provided with each product.

Do not use products for purposes beyond their intended use or make unauthorized modifications. Contact us before use if essential instructions or specifications are missing or unclear.

8. Intellectual Property

Website content, including NEAU branding, text, graphics, and original images, belongs to NEAU or its respective owners.

You may use the website for personal shopping purposes. Reproducing or commercially distributing its content requires permission from the relevant rights holder.

9. Reviews & Submissions

If you submit a review or other content, it must reflect your honest experience and must not contain unlawful, abusive, misleading, or infringing material.

You grant NEAU a non-exclusive permission to display and reproduce that content for store-related purposes, subject to our Privacy Policy.

We may remove content that violates these conditions.

10. Third-Party Links & Services

Our website may contain links to third-party websites or services. Their own terms and privacy policies govern your use of those services.

We are not responsible for the content or operation of websites we do not control.

11. Personal Information

Our collection and use of personal information are described in our Privacy Policy.

12. Website Availability & Responsibility

We aim to keep our website available and accurate, but access may occasionally be interrupted for maintenance or technical reasons.

To the extent permitted by applicable law, NEAU is not responsible for losses resulting from misuse of the website or products, or events outside our reasonable control.

This provision does not exclude responsibility or consumer rights that cannot legally be excluded.

13. Changes to These Terms

We may update these terms by posting a revised version on this page. Updates apply to future website use and orders, and do not retroactively change the terms of an accepted purchase.